Activation 5

• How Do I Activate My License?
• Where Can I Find My Serial Number?
• How Do I Run an Application in Demo Mode?
• How Do I Deactivate a License?
• How Do I Activate a Rental License?

App Notifications 1

• Email and Text Notifications

FAQ 11

• Where Can I Access the Diagnostic Logs?
• How Can I Send Feedback About an Application?
• Can I Change from a Mac to a Windows License or Visa Versa?
• Where Can I Find My Purchased Licenses?
• What Does 'Nickname' Mean on the License Page?

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Update Plan 4

• What is an Update Plan?
• Do I Have to Buy an Update Plan?
• What is the Difference Between the Single Purchase Update Plan and the Annual Subscription Update Plan?
• How Do I Purchase an Update Plan?

Verification 1

• What Are the Differences Between the Verification Options in myLTO?

Website Account 9

• What is the Difference Between Perpetual and Rental Licenses?
• How Do I Access My Licenses?
• How Do I Download a License?
• How do I Change the Nickname of a License?
• Where Can I Find an Invoice for My Purchase?

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General ShotPut Pro 8

• How Can I Move My ShotPut Pro License from one Computer to Another?
• How Does the Pause and Resume Feature in ShotPut Pro Work?
• Why Do the Mounted Volumes Have Zero Size and I Get No Thumbnails in Reports?
• How Does the Date Formatting Panel Work?
• How Do I Navigate the Job Details View?

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License Options 1

• What is the Difference Between Perpetual and Rental Options of ShotPut Pro?

Reports 3

• How Should I Select the Best Report Option for Me?
• How Do I Open and Interpret My PDF Report?
• How Do I Generate an Aggregate Report?

Preset Mode 3

• What do the Different Tokens in the Preset Naming Scheme Mean?
• How Do I Create a Preset in Preset Mode?
• How Do I Start an Offload Using a Preset?

Preferences Panel 9

• How do the Report Options Differ From One Another?
• What do “Calculate Source Directory Checksums” and “Source Integrity Verification” Mean?
• What Do the Different Queue Options Mean?
• How Do the 4 Types of Symbolic Link Options Differ?
• What is the Difference Between the ASCMHL Seal and the MHL V1 Seal?

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Simple Mode 1

• How Do I Offload Using Simple Mode?

Speed 3

• What Can I do if I Have Slow Transfer Speeds on Windows 10?
• How Can I Improve Offload Speeds on ShotPut Pro Mac?
• Offload Speeds are Slow Using a Sony AXSM Card Reader

Verification 1

• What are the Differences Between the Verification Options Available on ShotPut Pro?

General PreRoll Post 15

• When PreRoll Post gets to the “writing the index” portion of the job process it seems to stop and get hung up, what’s going on?
• Where can I find the LTFS drivers?
• How can I move my Macintosh PreRoll Post database from one computer to another?
• Can I use more that one LTO deck with PreRoll Post for Macintosh?
• What are the LTFS illegal characters and how does PreRoll Post for Macintosh or Windows handle them?

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Verification 1

• What are the differences between the verification options?

General myLTO 11

• Can I Use More Than One LTO Deck with myLTO?
• What LTO Decks Can be Used with myLTO?
• What Are the LTFS Illegal Characters?
• How Do I Start a Job in Simple Mode?
• How Do I Start a Job in Preset Mode?

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Deck and Tape Options 6

• What Do the Different Color Tape Icons Means?
• What Are the Different Tape Commands?
• How Do I Use the Tape Recovery Feature?
• What Are the Advanced Deck Settings?
• What's Next if All of the Recovery Options Fail?

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Setting Up myLTO 4

• How Do I Set-up My Deck and Tape?
• What is the Built in LTFS Library?
• How Do I Install a Custom LTFS?
• How Do I Format a Brand New Tape?

General PrimeTranscoder 3

• How do I merge many clips into one continuous clip?
• How can I select certain parts of a clip to transcode?
• How do I play a file after it’s been transcoded?

Quick Start 1

• Quick Start Guide for MagStor Thunderbolt 3 Tape Drives PDF

General MagStor 3

• My software cannot find my tape drive (MAC)
• Can I plug my Thunderbolt 3 cable into any USB-C port?
• My tape drive cleaning light is ON

General TrueCheck 5

• Do I have to make a copy to generate a report?
• What are the differences between verification options?
• What do the different comparison options mean?
• How should I select the best reports option for me?
• When should I use the checksum value vs. file system attributes for comparisons?

General 0

General 2

• Is ShotPut Studio replacing ShotPut Pro?
• What are Quick Actions?

Transcoding 7

• How Do I Perform Transcodes?
• How Do I Speed Up My Transcodes?
• Can I automatically perform a transcode after a copy?
• How do I set the location of my timecode and watermarks when transcoding?
• Can I edit the output filenames when transcoding?

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Cloud Upload 2

• How Do I Upload to My S3?
• Where can I find my Access and Secret Keys?

Reporting 1

• How does the Report Tool work?

MHL 1

• What is the difference between the MHL operation types?

Sync 4

• What is the difference between Sync and Compare?
• How does the Sync tool determine what needs to be copied?
• Does a Sync only copy items to the destination?
• What do the symbols in my comparison results mean?

Search 0