FAQ 8

• Where can I access the diagnostic logs?
• How can I send feedback about an application?
• Can I change from a Mac to a Windows license or visa versa?
• Where is the My Products tab?
• What does nickname mean on the License page?

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Activation 5

• How do I activate my license?
• Where is my serial number?
• How do I run an application in demo mode?
• How do I deactivate a license?
• How do I activate a rental license?

Verification 2

• What are the differences between the verification options in PreRoll Post and myLTO?
• What are the differences between the verification options in ShotPut Pro?

Update Plan 5

• What is an update plan?
• Do I have to buy an update plan?
• What if my update plan has expired?
• What is the difference between the Single Purchase Update Plan and the Annual Subscription Update Plan?
• How do I purchase an update plan?

Website Account 11

• Perpetual vs. Rental
• How do I access my licenses?
• How do I download a license?
• How do I change the nickname of a license?
• How do I deactivate a license?

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App Notifications 1

• Email & Text Notifications

Time vs Security 0

General ShotPut Pro 11

• How does the pause and resume feature in ShotPut Pro work?
• My computer name isn't showing up in my account any longer!
• Why do the mounted volumes have zero size and get no thumbnails in reports?
• How do I Create a Preset in Preset Mode?
• How does the Date Formatting Panel Work?

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Verification 1

• What are the Differences Between the Verification Options Available on ShotPut Pro?

License Options 0

Speed 1

• What can I do if I have slow transfer speeds on Windows 10?

Preferences Panel 10

• How do the Report Options Differ From One Another?
• What do “Calculate source directory checksums” and “Source Integrity Verification” mean?
• What do the Different Queue Options Mean?
• What do the Different Tokens in the Preset Naming Scheme Mean?
• How do the 4 Types of Symbolic Link Options Differ?

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General PreRoll Post 15

• When PreRoll Post gets to the “writing the index” portion of the job process it seems to stop and get hung up, what’s going on?
• Where can I find the LTFS drivers?
• How can I move my Macintosh PreRoll Post database from one computer to another?
• Can I use more that one LTO deck with PreRoll Post for Macintosh?
• What are the LTFS illegal characters and how does PreRoll Post for Macintosh or Windows handle them?

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Verification 1

• What are the differences between the verification options?

General myLTO 4

• Can I use more that one LTO deck with myLTO?
• What LTO decks can be used with myLTO?
• What are the LTFS illegal characters and how does myLTO handle them?
• Can't Mount or Format a Tape

General PrimeTranscoder 3

• How do I merge many clips into one continuous clip?
• How can I select certain parts of a clip to transcode?
• How do I play a file after it’s been transcoded?

Quick Start 1

• Quick Start Guide for MagStor Thunderbolt 3 Tape Drives PDF

General MagStor 3

• My software cannot find my tape drive (MAC)
• Can I plug my Thunderbolt 3 cable into any USB-C port?
• My tape drive cleaning light is ON

General TrueCheck 5

• Do I have to make a copy to generate a report?
• What are the differences between verification options?
• What do the different comparison options mean?
• How should I select the best reports option for me?
• When should I use the checksum value vs. file system attributes for comparisons?