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How Do I Activate My License?
Where Can I Find My Serial Number?
How Do I Run an Application in Demo Mode?
How Do I Deactivate a License?
How Do I Activate a Rental License?
Email and Text Notifications
Where Can I Access the Diagnostic Logs?
How Can I Send Feedback About an Application?
Can I Change from a Mac to a Windows License or Visa Versa?
Where Can I Find My Purchased Licenses?
What Does 'Nickname' Mean on the License Page?
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What is an Update Plan?
Do I Have to Buy an Update Plan?
What is the Difference Between the Single Purchase Update Plan and the Annual Subscription Update Plan?
How Do I Purchase an Update Plan?
What Are the Differences Between the Verification Options in myLTO?
What is the Difference Between Perpetual and Rental Licenses?
How Do I Access My Licenses?
How Do I Download a License?
How do I Change the Nickname of a License?
Where Can I Find an Invoice for My Purchase?
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General ShotPut Pro
How Can I Move My ShotPut Pro License from one Computer to Another?
How Does the Pause and Resume Feature in ShotPut Pro Work?
Why Do the Mounted Volumes Have Zero Size and I Get No Thumbnails in Reports?
How Does the Date Formatting Panel Work?
How Do I Navigate the Job Details View?
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What is the Difference Between Perpetual and Rental Options of ShotPut Pro?
How Should I Select the Best Report Option for Me?
How Do I Open and Interpret My PDF Report?
How Do I Generate an Aggregate Report?
What do the Different Tokens in the Preset Naming Scheme Mean?
How Do I Create a Preset in Preset Mode?
How Do I Start an Offload Using a Preset?
How do the Report Options Differ From One Another?
What do “Calculate Source Directory Checksums” and “Source Integrity Verification” Mean?
What Do the Different Queue Options Mean?
How Do the 4 Types of Symbolic Link Options Differ?
What is the Difference Between the ASCMHL Seal and the MHL V1 Seal?
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How Do I Offload Using Simple Mode?
What Can I do if I Have Slow Transfer Speeds on Windows 10?
What are the Differences Between the Verification Options Available on ShotPut Pro?
General PreRoll Post
When PreRoll Post gets to the “writing the index” portion of the job process it seems to stop and get hung up, what’s going on?
Where can I find the LTFS drivers?
How can I move my Macintosh PreRoll Post database from one computer to another?
Can I use more that one LTO deck with PreRoll Post for Macintosh?
What are the LTFS illegal characters and how does PreRoll Post for Macintosh or Windows handle them?
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What are the differences between the verification options?
Can I Use More Than One LTO Deck with myLTO?
What LTO Decks Can be Used with myLTO?
What Are the LTFS Illegal Characters?
How Do I Start a Job in Simple Mode?
How Do I Start a Job in Preset Mode?
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Deck and Tape Options
What Do the Different Color Tape Icons Means?
What Are the Different Tape Commands?
How Do I Use the Tape Recovery Feature?
What Are the Advanced Deck Settings?
What's Next if All of the Recovery Options Fail?
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Setting Up myLTO
How Do I Set-up My Deck and Tape?
What is the Built in LTFS Library?
How Do I Install a Custom LTFS?
How Do I Format a Brand New Tape?
How do I merge many clips into one continuous clip?
How can I select certain parts of a clip to transcode?
How do I play a file after it’s been transcoded?
Quick Start Guide for MagStor Thunderbolt 3 Tape Drives PDF
My software cannot find my tape drive (MAC)
Can I plug my Thunderbolt 3 cable into any USB-C port?
My tape drive cleaning light is ON
Do I have to make a copy to generate a report?
What are the differences between verification options?
What do the different comparison options mean?
How should I select the best reports option for me?
When should I use the checksum value vs. file system attributes for comparisons?
Help Desk Software