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Knowledge base
General
FAQ
8
Where can I access the diagnostic logs?
How can I send feedback about an application?
Can I change from a Mac to a Windows license or visa versa?
Where is the My Products tab?
What does nickname mean on the License page?
View all 8
Activation
5
How do I activate my license?
Where is my serial number?
How do I run an application in demo mode?
How do I deactivate a license?
How do I activate a rental license?
Verification
2
What are the differences between the verification options in PreRoll Post and myLTO?
What are the differences between the verification options in ShotPut Pro?
Update Plan
5
What is an update plan?
Do I have to buy an update plan?
What if my update plan has expired?
What is the difference between the Single Purchase Update Plan and the Annual Subscription Update Plan?
How do I purchase an update plan?
Website Account
11
Perpetual vs. Rental
How do I access my licenses?
How do I download a license?
How do I change the nickname of a license?
How do I deactivate a license?
View all 11
ShotPut Pro
Time vs Security
1
How should I select the best report option for me?
General ShotPut Pro
3
How does the pause and resume feature in ShotPut Pro work?
My computer name isn't showing up in my account any longer!
Why do the mounted volumes have zero size and get no thumbnails in reports?
Verification
1
What are the differences between the verification options?
License Options
0
Speed
1
What can I do if I have slow transfer speeds on Windows 10?
PreRoll Post
General PreRoll Post
15
When PreRoll Post gets to the “writing the index” portion of the job process it seems to stop and get hung up, what’s going on?
Where can I find the LTFS drivers?
How can I move my Macintosh PreRoll Post database from one computer to another?
Can I use more that one LTO deck with PreRoll Post for Macintosh?
What are the LTFS illegal characters and how does PreRoll Post for Macintosh or Windows handle them?
View all 15
Verification
1
What are the differences between the verification options?
myLTO
General myLTO
4
Can I use more that one LTO deck with myLTO?
What LTO decks can be used with myLTO?
What are the LTFS illegal characters and how does myLTO handle them?
Can't Mount or Format a Tape
PrimeTranscoder
General PrimeTranscoder
3
How do I merge many clips into one continuous clip?
How can I select certain parts of a clip to transcode?
How do I play a file after it’s been transcoded?
MagStor
Quick Start
1
Quick Start Guide for MagStor Thunderbolt 3 Tape Drives PDF
General MagStor
3
My software cannot find my tape drive (MAC)
Can I plug my Thunderbolt 3 cable into any USB-C port?
My tape drive cleaning light is ON
TrueCheck
General TrueCheck
5
Do I have to make a copy to generate a report?
What are the differences between verification options?
What do the different comparison options mean?
How should I select the best reports option for me?
When should I use the checksum value vs. file system attributes for comparisons?
Help Desk Software
by Freshdesk Support Desk