Imagine Products, Inc

FAQ 5

• Where can I access the diagnostic logs?
• How can I send feedback about an application?
• Can I change from a Mac to a Windows license or visa versa?
• Where is the My Products tab?
• What does nickname mean on the License page?

Activation 6

• How do I activate my license?
• Where is my serial number?
• How do I run an application in demo mode?
• How do I deactivate a license?
• My ShotPut Pro 6 software won't activate

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Verification 2

• What are the differences between the verification options in PreRoll Post and myLTO?
• What are the differences between the verification options in ShotPut Pro?

Update Plan 6

• What is an update plan?
• Do I have to buy an update plan?
• What if my update plan has expired?
• How can I upgrade my ShotPut Pro 5 license to the most up-to-date version?
• What is the difference between the Single Purchase Update Plan and the Annual Subscription Update Plan?

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Website Account 6

• How do I access my licenses?
• How do I download a license?
• How do I change the nickname of a license?
• How do I deactivate a license?
• The computer name isn't showing up in my account!

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Time vs Security 1

• How should I select the best report option for me?

General ShotPut Pro 2

• How does the pause and resume feature in ShotPut Pro work?
• My computer name isn't showing up in my account any longer!

Verification 1

• What are the differences between the verification options?

License Options 1

• Perpetual vs. Rental

General PreRoll Post 9

• When PreRoll Post gets to the “writing the index” portion of the job process it seems to stop and get hung up, what’s going on?
• Where can I find the LTFS drivers?
• How can I move my Macintosh PreRoll Post database from one computer to another?
• Can I use more that one LTO deck with PreRoll Post for Macintosh?
• What are the LTFS illegal characters and how does PreRoll Post for Macintosh or Windows handle them?

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Verification 1

• What are the differences between the verification options?

General ProVu 1

• What is the difference between HDVU and ProVu?

General myLTO 3

• Can I use more that one LTO deck with myLTO?
• What LTO decks can be used with myLTO?
• What are the LTFS illegal characters and how does myLTO handle them?

General PrimeTranscoder 3

• How do I merge many clips into one continuous clip?
• How can I select certain parts of a clip to transcode?
• How do I play a file after it’s been transcoded?

Quick Start 1

• Quick Start Guide for MagStor Thunderbolt 3 Tape Drives PDF

General MagStor 3

• My software cannot find my tape drive (MAC)
• Can I plug my Thunderbolt 3 cable into any USB-C port?
• My tape drive cleaning light is ON