The diagnostic logs can be found in the application’s Help or About menu. Select the Help menu, scroll down to Diagnostics > Open Diagnostic Log Locati...

There is a feedback option in the app that will send your comments directly to the development team. To send your feedback follow these steps From the a...

Yes! You are able to permanently change a current version software from a Mac to a Windows license (or a Windows to a Mac license) one time. Please use the ...

Log into your account by clicking the Login tab in the upper right hand corner of the home page. After logging in, select the Account tab in the upper rig...

A Nickname is an optional title that you can give to your Licenses. It can help you remember where, or for what, the license was being use. This feature is ...

Good news! All of Imagine Product's current software also run on computers enabled with Apple's Silicone M1 technology.  You'll also see a m...

There are 4 steps to take if you encounter an error: Evaluate the presented error to see if it gives any clue as to what went wrong. If possible, you m...

Yes we do! We are proud to offer a number of solutions for students to ensure they are able to use our workflow software. Simply reach out to us using our C...

Enabling Full Disk Access on your machine will allow you to run you Imagine Products software without being asked to grant permission for certain actions. T...

If you emailed our support team and have yet to hear back from us, there are a couple steps you can take to ensure you are helped. First, please allow u...