Where can I access the diagnostic logs?
The diagnostic logs can be found in the application’s Help or About menu. Select the Help menu, scroll down to Diagnostics > Open diagnostic log locati...
Mon, Aug 27, 2018 at 11:55 AM
How can I send feedback about an application?
There is a feedback option in the app to send directly to the development team. From the application’s help menu, select Feedback Enter your name and em...
Mon, Aug 27, 2018 at 11:54 AM
Can I change from a Mac to a Windows license or visa versa?
Yes! You are able to permanently change current version software from a Mac to Windows license (or a Windows to a Mac license) one time. Please use the Cont...
Fri, Sep 4, 2020 at 9:42 AM
Where is the My Products tab?
Log into your account in the upper right hand corner of the home page. Select the Account tab in the upper right hand corner of the home page. Select Vie...
Thu, Nov 15, 2018 at 9:23 AM
What does nickname mean on the License page?
A nickname can be given to any license to help you remember where it's being used. It is simply meant to be an organizational tool.
Thu, Nov 15, 2018 at 9:26 AM
Drive permissions error on Catalina, what to do?
Catalina (OSX 10.15) introduced new security features that can block applications from accessing Files, Folders and Volumes. Unfortunately, this option is e...
Fri, Feb 21, 2020 at 10:54 AM
I've upgraded to BigSur now ShotPut Pro crashes when opening
You need to upgrade to latest version (2020.2.3 or higher). To do that, go to ACCOUNT > VIEW LICENSES and download from the link beside your license ...
Mon, Dec 21, 2020 at 10:00 AM
Which Applications are compatible with the M1 Mac Computers?
Good news! All of Imagine's current software for macOS11 also run on computers enabled with Apple's Silicone M1 technology.  You'll also ...
Sat, Jan 16, 2021 at 3:47 PM