FAQ
The diagnostic logs can be found in the application’s Help or About menu. Select the Help menu, scroll down to Diagnostics > Open diagnostic log locati...
Mon, Aug 27, 2018 at 11:55 AM
There is a feedback option in the app to send directly to the development team. From the application’s help menu, select Feedback Enter your name and em...
Mon, Aug 27, 2018 at 11:54 AM
Yes! You are able to permanently change from a Mac to Windows license (or a Windows to a Mac license) one time. Please use the Contact Us form to request th...
Mon, Oct 29, 2018 at 11:18 AM
Log into your account in the upper right hand corner of the home page. Select the Account tab in the upper right hand corner of the home page. Select Vie...
Thu, Nov 15, 2018 at 9:23 AM
A nickname can be given to any license to help you remember where it's being used. It is simply meant to be an organizational tool.
Thu, Nov 15, 2018 at 9:26 AM
Catalina (OSX 10.15) introduced new security features that can block applications from accessing Files, Folders and Volumes. Unfortunately, this option is e...
Fri, Feb 21, 2020 at 10:54 AM