FAQ

Where Can I Access the Diagnostic Logs?
The diagnostic logs can be found in the application’s Help or About menu. Select the Help menu, scroll down to Diagnostics > Open Diagnostic Log Locati...
Tue, Jan 24, 2023 at 10:14 AM
How Can I Send Feedback About an Application?
There is a feedback option in the app that will send your comments directly to the development team. To send your feedback follow these steps From the a...
Tue, Jan 24, 2023 at 10:19 AM
Can I Change from a Mac to a Windows License or Visa Versa?
Yes! You are able to permanently change a current version software from a Mac to a Windows license (or a Windows to a Mac license) one time. Please use the ...
Tue, Jan 24, 2023 at 10:26 AM
Where Can I Find My Purchased Licenses?
Log into your account by clicking the Login tab in the upper right hand corner of the home page. After logging in, select the Account tab in the upper rig...
Tue, Jan 24, 2023 at 11:22 AM
What Does 'Nickname' Mean on the License Page?
A Nickname is an optional title that you can give to your Licenses. It can help you remember where, or for what, the license was being use. This feature is ...
Tue, Jan 24, 2023 at 11:30 AM
Which Applications are Compatible with the M1 Mac Computers?
Good news! All of Imagine Product's current software also run on computers enabled with Apple's Silicone M1 technology.  You'll also see ...
Tue, Jan 24, 2023 at 11:31 AM
What Steps Do I Take if I Encounter an Error?
There are 4 steps to take if you encounter an error: Evaluate the presented error to see if it gives any clue as to what went wrong. If possible, you m...
Wed, Jan 25, 2023 at 10:18 AM