If you emailed our support team and have yet to hear back from us, there are a couple steps you can take to ensure you are helped.

First, please allow us at least 1 business day to respond to your support ticket. In most cases, you will hear back much sooner.

If enough time has passed and you have still not heard back, the most likely case is that our response was sent to your spam folder. 

If after checking this folder there is still not a response, please feel free to contact us again to prompt our response.