The diagnostic logs can be found in the application’s Help or About menu.
- Select the Help menu, scroll down to Diagnostics > Open Diagnostic Log Location
- From there the folder where the diagnostic logs are saved will open.
- If you are sending them to Imagine Products
- For Mac, please compress or zip the files and attach them to your support email. To do this, right click on the file and select Compress.
- For Windows, it will automatically zip them for you. Simply attach the zip file to your support email.