Catalina (OSX 10.15) introduced new security features that can block applications from accessing Files, Folders and Volumes. Unfortunately, this option is easy to turn on accidentally and persists between application use sessions. Are you seeing the following permissions type error in one of our software applications?

First check that your FInder permissions are set to allow your user profile access to the volume:

Now open System Preferences and click on Security & Privacy. Click the Privacy tab top right, then scroll the list on the left down to Files and Folders. Click on the lock icon lower left and enter your computer password to allow changes.

Then select all the boxes to allow all Imagine apps full access to folders and volumes.